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Mainframe Automation - Bangalore/Pune/Chennai - 3 to 7 years - JR0155971

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Advanced technical role. Extensive knowledge of the field. Develops large and/or highly complex solutions that require analysis and research. Estimates time frames, quality and quantity of resources required to successfully implement project. Conducts periodic status checks with clients and team to assess progress against the plan. Updates project variables as necessary throughout project. Prepares weekly and monthly status reports on all project activities and issues. Works on multiple projects as a project leader or technical leader/consultant.

What you will be doing

• Investigates known error conditions and follows prescribed error correction procedures.
  * Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
  * Makes use of available documentation to resolve errors.
  * Maintains the production scheduling system and new/improved work procedures.
  * Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.
  * When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
  * Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
  * Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
  * Analyzes and implements changes or additions to software systems and production procedures.
  * Trains internal customers (employees) on changes, new systems or new procedures.
  * May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
  * Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
  * Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
  * Completes project assignments and special projects commensurate with job expectations.
  * Other related duties assigned as needed.

What you bring:

• * Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities
  * Knowledge of costs/benefit implications of products and services
  * Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts
  * Skill in solving client business problems
  * Proactivly take steps to better client relationships
  * Ability to show concern for needs, feelings and issues of clients, to communicate that client's business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications
  * Ability to respond to client questions or needs even if outside area of responsibility
  * Ability to communicate effectively verbally and in writing
  * Ability to establish and maintain effective working relationships with employees, clients and public

What we offer you

• An exciting opportunity be a part of World's Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career in Remote infrastructure Management.

• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities - FIS is your final career step!

• A broad range of professional education and personal development opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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